FAQs


 

How does a pawn loan work?

Pawn loans are a quick and easy way to borrow money without a credit check or hassle. Loans are based on the value of your collateral, not your credit rating or pay schedule. Subject to individual state laws, a typical pawn loan may have a term length of 30 days/one month, plus a 30-day/one month grace period. If you cannot pay back your pawn loan in full, including any applicable grace period, we offer extensions/renewals (where permitted by state law) to give you extra time. You may also choose to surrender your collateral as payment in full.  We provide pawn loans on a variety of items, including gold and diamond jewelry, electronics, musical instruments, tools, and more. Simply bring us an item of value, along with a valid photo ID and we’ll get you money in minutes after your loan is approved.

What items are required to get a cash advance/short-term loan?

• Valid driver’s license or other state-issued photo ID
• Proof of income
• Chequebook with your pre-printed cheques (starter cheques may be permissible)
• Most recent bank statement
• Valid phone number and proof of street address
• Additional documentation may be necessary.

Will I lose my merchandise?

The majority of our customers repay their pawn loans and pick up their merchandise. If a customer chooses not to repay the pawn loan, the merchandise/collateral for the loan is forfeited.
We will also purchase items of value if you do not want to get a pawn loan.

How do you determine an item’s worth?

We base pawn loan amounts on the value of your item—its current appraised value, its current condition and our ability to sell the item. We use all the research tools we have at our disposal to determine an item’s value and get you the most money we can.
The appraisal process varies depending on the type of item—for example, jewelry is evaluated differently than a DVD player. We have an internal pricing and research department that reviews items to ensure that our pawn loan values are in line with the general marketplace for pre-owned merchandise. They provide us with the item’s retail value when it was new, its pre-owned market value, and how to determine its condition.

How do you determine the condition of an item?

The condition of an item is always taken into account during the appraisal process for a pawn loan. If one 32-inch television comes in that is in perfect condition and one 32-inch television comes in with a crack in the case, we will loan more on the TV that’s in better condition.
When it’s general merchandise you want to pawn, we test each item to ensure it is in good working condition. This includes, but is not limited to, a visual inspection, plugging an item in and turning it on, and noting if any necessary accessories (such as remote controls) and manuals are included.
The better the condition of your item, the more money we can loan you. This is true for any collateral.

How do you determine the value of jewelry?

When jewelry is the collateral for a pawn loan, we test the precious metals and diamonds to determine its worth. The diamond testing includes weighing the item, sizing (determining carat weight) any stones, and noting the cut/color/clarity of each. In addition, we test the metal using a special acid that determines the karat of gold. This is done to ensure a clean test so there are no false readings on your item that may detract from what we can loan you.

Why does the loan amount differ from the selling price at local retailers or even at Cash Uganda?

Our pawn loan values are based on pre-owned retail prices, not what the item cost when it was new. Any collateral that is turned over to us and made available for sale is pre-owned and will be priced accordingly on our sales floor. The loan amount we give you is based on that selling price—and our ability to sell the item.
We offer you as much as we can while still allowing room to pay for the cost of storage, insurance and other costs of doing business.

Is my collateral safe while in pawn?

While your item is in pawn, you still own it. It is our responsibility to keep it safe and in good condition while it’s in our care. When you give us an item for pawn, we keep all accessories (remote controls, cables, etc.) with your item and place it in a secure area. Your item is safely stored here until you come back to pay your pawn loan in full and claim your merchandise.

Are pawnshops stocked with stolen merchandise?

Less than 1 percent of items are identified as stolen goods.
Pawnshops are actually the worst place to try and get rid of stolen merchandise, despite what you see on television or in the movies. Pawnshops are highly regulated, work very closely with local and federal law enforcement officials, and train their staff to be on the lookout for and identify stolen property.

What services do you provide?

Cash Uganda provides a host of financial services, including pawn loans, cash advances, check cashing, money orders and transfers in most of its locations. In addition, we offer prepaid debit cards, in select locations.

How are you different from other money lenders and pawnshops?

Cash Uganda strives for world-class customer service in everything we do. And to accomplish that, we have implemented many programs to help consumers feel confident in their decision to get a loan from us or to shop in our stores. These programs include, but are not limited to, a 30-Day Satisfaction Pledge on everything we sell, an easy layaway program—just 10 percent down and small monthly payments and a strict adherence to operate according to our industries’ best practices for all of our loan products.