Consumer Notice


 
Security Alert – Phone Number Spoofing

Cash Uganda’s main telephone numbers are +256774522145, +256703113249. Should you wish to speak with someone, please contact us on the above numbers.

Security Alert -Advance-Fee Loan Scam

Cash Uganda Pawnshop Ltd along with many other money lenders, have been targeted by an unknown group that is making telephone calls to consumers offering loans on our company’s behalf requiring up-front payment of “fees” via money transfers and other money cards. We want to inform you that these calls are not being made by us or anyone affiliated with us. The Cash Uganda family of companies values all of its customers and we are working directly with authorities to stop these fraudsters.

Recognizing Fraudulent Advance-Fee Loan Offer

You should be suspicious that a loan offer over the phone is fraudulent if:

  • The caller promises a loan over the phone, but demands payment first. Do not ever pay for the promise of a loan. While legitimate lenders may charge you a certain loan fee, the loan fee is generally included in the amount borrowed. Legitimate loan or credit offers do not require an up-front payment.
  • The caller requests that you send money up front either via a wire transfer or money card.

Reporting a Fraudulent Advance-Fee Loan Offer

  • If you have never received a loan from/through Cash Uganda, please call +256774522145/+256703113249 to provide us the details of the incident that we can share with authorities.
  • Contact the police and file a complaint.
  • Do not give out any personal information to inbound callers.
  • Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.

Security Alert – Debt Collection Scam

Cash Uganda along with many other lenders have been targeted by an unknown group that is making telephone collection calls and sending emails attempting to collect debt on our company’s behalf. We want to inform you that these calls are not being made by us or anyone affiliated with us. The Cash Uganda family of companies values all of its customers and we are working directly with authorities to stop these fraudsters.

Recognizing Fake Collectors

Our office collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:

  • You have never received a cash advance from Cash Uganda.
  • You received a loan from Cash Uganda, but paid it back in full.
  • The caller/email threatens violence, intimidation or uses foul language.
  • The caller/email threatens arrest or other criminal action, or references your driver’s license or check fraud.
  • The caller/email threatens to garnish your wages.
  • The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.

According to some of the people who have received fraudulent collection calls:

  • The callers have a strong Indian (Asian), Middle Eastern, local, or other foreign accent.
  • The caller reads out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy).
  • The caller has very poor English speaking skills.

Reporting A Fraudulent Collector Call

  • If you have never received a loan from Cash Uganda, please call +256774522145/+256703113249 to provide us the details of the incident that we can share with authorities.
  • Contact the police and file a complaint.
  • Do not give out any personal information to inbound callers.

Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.

Thank you for being a Valued Customer of the Cash Uganda Family!